We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
All information collected and used by Highline Caravans is done in accordance with the APPs under the Privacy Act as updated from time-to-time. We use our best endeavours to keep all personal information strictly confidential.
WHAT IS PERSONAL INFORMATION?
WHAT PERSONAL INFORMATION WE WILL COLLECT AND STORE?
The type of personal information Highline Caravans collects about you may include:
We will not collect sensitive information about you unless you have consented to such collection, or the collection is required by law.
As is common with many commercial websites we may collect non-identifiable analytic information which tells us about visitors to our website. When you access our website our server may record certain information such as the areas of the website you visit, your Internet Protocol (IP) address, browser type, referring / exit pages and URLs and number of clicks. This information may be used by us to administer and improve our website, to monitor proper website usage and for marketing purposes.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect personal information about you directly from you when you:
(a) complete a ‘Build your caravan’ through our website; or
(b) purchase a product or service from us or via one of our distributors; or
(c) complete a warranty form once you have purchased a caravan; or
(d) contact us via email or through our website; or
(e) otherwise engage with Highline Caravans.
We only collect personal information by lawful and fair means and only where it is reasonably necessary for the operation of our business.
THE PURPOSE FOR WHICH WE COLLECT YOUR PERSONAL INFORMATION
We will only collect and use your personal information for:
USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
We may use and disclose your information to:
Please note, we are entitled to disclose personal information without your consent in the following circumstances:
DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?
We may disclose your personal information for the purpose of providing our services and operating our business. This may include disclosing your personal information to third parties engaged to perform administrative or other business management services (such as professional advisors and external service providers including training, website and data hosting, cloud storage, IT support, etc.). This disclosure will be on a confidential basis.
We may disclose your personal information for the purpose of assessing or otherwise dealing with warranty claims, including to arrange for the carrying out of repair or rectification works to satisfy warranty claims.
We may disclose or transfer your personal information in the event of a corporate re-structure, merger, sale or other transfer or disposition of all or any part of our business.
We do not sell personal information, including contact information, to third parties. We will not otherwise provide personal information to third parties for commercial use, except as described above to enable us to provide services to you.
DO WE DISCLOSE PERSONAL INFORMATION OUTSIDE AUSTRALIA?
We disclose personal information to overseas recipients in limited circumstances, being:
Highline Caravans complies with the APPs when sending personal information overseas.
Our external service providers are located within Australia.
SECURITY OF YOUR PERSONAL INFORMATION
We take all reasonable precautions to protect personal information from misuse, loss and unauthorised access, modification or disclosure.
We will use our reasonable endeavours to ensure that any third party to whom we disclose your personal information agrees to deal with that personal information in accordance with the Act.
You are responsible for the security of any information you transmit to us. We are not responsible for any information (including personal information) that you make available to the public.
In the event that the security of your personal information is compromised, we will take all reasonable steps to promptly notify you. We will notify you and the Office of the Australian Information Commissioner as soon as reasonably practicable after becoming aware that a data breach is likely to result in serious harm.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
LINKS TO OTHER SITES
WHAT HAPPENS IF WE ARE NOT ABLE TO COLLECT YOUR PERSONAL INFORMATION?
ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION
You have a right to access personal information we hold about you, and to request your personal information be updated or corrected at any time. Please contact us if you would like to access a copy of your personal information or believe that the information we have about you is not up-to-date, complete or accurate. We will use our reasonable endeavours to provide you with a response within a reasonable period after receiving the request. We may charge you the reasonable costs of providing you with copies of the information that you have requested.
Please note we are legally obliged to verify your identity if we receive any request for access or correction and therefore may request proof of identity from you.
If you would like us to delete your personal information, please let us know and we will take all reasonable steps to delete it unless we are required by law to keep it. Please note that requesting us to delete your personal information may affect our ability to provide services to you.
HOW TO MAKE A COMPLAINT
If you are not satisfied with our handling of your complaint you may file a complaint with the Office of the Australian Information Commissioner.
HOW TO CONTACT US